I am really annoyed as I write this. I believe that by the time you finish reading this post, you will be too.
On August 4th, the Obama Administration released their first status report on the Making Home Affordable Modification Program. I was thoroughly upset when I learned how badly the mortgage companies were performing in trying to help people save their homes from foreclosure.
During the period from March through July of 2009, the report estimated that there were 2,705,302 loans where foreclosure started. On these the mortgage companies could have offered trial modifications.
If you are unfamiliar with the Making Home Affordable Modification Program, the goal is to lower the monthly payment on the mortgage of the person who is having financial challenges to a point where the person should be able to resume making the payment consistently. The next step is to put the person on a trial modification for 3 months to see if they can make that reduced payment consistently. If they make their payments on time, then the modification is converted to a permanent modification.
The status report revealed that trial modifications had started on only 9% of those 2,705,302 loans. Let me repeat that – Only 9% of the loans had trial modifications. That is a disaster. A far greater percentage of these loans should have had trial modifications.
38 mortgage companies are participating in the Making Home Affordable Modification Program. Not all of them have been in it since the start.
Let’s look at 3 of the larger companies that have been in the program almost from Day 1. They are Bank of America, Wells Fargo and Ocwen Financial Corp.
Estimated Loans Actual
Eligible for Trial Trial
Modifications Modifications Percent
Bank of America 796,487 27,985 3.6%
Wells Fargo* 394,530 21,575 5.5%
Ocwen Financial 55,516 2,517 4.6%
*Wells Fargo assumed the loans for Wachovia Mortgage and Wachovia
Bank. These are the combined figures for all 3.
This is totally disgraceful. As you may know from reading my other blog posts and from my website, I believe that mortgage companies too frequently have zapped the people who have loans with them. These statistics for Bank of America, Wells Fargo and Ocwen Financial just reinforce my thoughts about them. While each company said right along that they desired to help people save their homes from foreclosure, it sure does not look like it from these numbers.
What were the reactions of these companies when this report came out? Each of them seemed to have learned from politicians. They put their own spin on it to make themselves look better.
Spokespeople for Bank of America and Wells Fargo made similar statements.
The spokesperson for Bank of America said that during the first 6 months of 2009 they had authorized modifications on 150,000 loans in their own program outside of the Making home Affordable Modification Program. The spokesperson went on to say that these 150,000 people were at serious risk of foreclosure. After the modification they were able to remain in their homes with an affordable mortgage payment.
Give Me a Break.
First, this number, 150,000, was just thrown out there all by itself. There was no mention out how many loans were eligible for modifications. Was the percentage any higher than the 3.6% in the Making Home Affordable Modification Program?
Second, Bank of America took over certain mortgage companies that had failed. The largest was Countrywide. Law suits had been started against Countrywide by the attorneys general in many states. In the settlement reached Bank of America had to go back and modify many loans. Were these loans included in the 150,000? Were there other lawsuits? How many loans were modified as a result of these? How many were in the 150,000?
Third, the spokesperson implies that the modifications lowered the monthly payments so much that the people were saved from foreclosure and will never face it again. Up till the start of The Making Home Affordable Modification Program, loan modifications were not that successful. On a very high percentage of the cases, the people fell behind and were facing foreclosure again within a fairly short period of time.
The spokesperson for Wells Fargo merely commented that for January through July of 2009 their company modified 240,000 loans outside of the Making Home Affordable Modification Program. They added that the modification program will be their first choice for future loan modifications.
Here Wells Fargo did not clarify how many loans were eligible for modification. Nor did they mention how successful their modifications were. Without these numbers it is impossible to see what type of job Wells Fargo is doing.
I really loved the response from Ocwen Financial.
Their executives went on the attack. They implied that many of the mortgage companies started trial modifications too quickly. They did not completely verify the borrowers’ incomes before determining what their lower monthly payments should be during the trial period. Their president said that first they overhauled their operations. They then opted to verify each person’s income before offering a trial modification.
Let’s take a closer look at Ocwen Financial’s response.
First they say that the other companies acted too hastily. Then they implied that they did a better job by improving their operations and verifying each borrower’s income.
They already had their own loss mitigation department to deal with people facing foreclosure. All mortgage companies do. There are always foreclosures.
In 5 months they only offered modifications on 2,593 loans. That is a little over 500 a month. It seems like a really small number.
Their second argument about verifying income does not make sense. They are implying here that by doing this there was a delay in the process. When people apply for a loan modification with them, Ocwen Financial requires that they submit a financial package. This is outlined on their website.
In this package all the people on the loan have to submit copies of last year’s tax returns with all schedules. This shows all of the income each person earned last year.
Each person has to submit copies of two of their pay stubs in the last 90 days. This documents their income for the current year.
If they get any other type of income they have to submit documentation for that.
They also have to submit signed IRS forms, 4506-T. This permits Ocwen Financial to get copies of their tax returns from the IRS.
So the company has documentation of the income right when they start to process the application. You might say that they have to verify this.
Verifying current income from an employer normally tales about 3 to 4 days. Getting copies of tax returns from the IRS normally takes about 1 to 2 weeks at the most.
So it seems that Ocwen Financial just made up excuses to try to make people unfamiliar with the process believe that the verification they were doing took much longer than it actually does.
Senators and congressmen in Washington along with other groups are talking about making the loan modification process mandatory. The results in this initial report just give them more ammunition to make this happen. If it does happen, there will be another uproar about how the government is getting involved in areas that they shouldn’t. Yet how long can we go with the poor work being done by companies like Bank of America, Wells Fargo and Ocwen Financial.
In the meantime what does all of this mean if you are facing foreclosure and want to save your home? Especially if Bank of America, Wells Fargo or Ocwen Financial is your mortgage company.
Do you think that they are going to do all they can to help you? Do you believe that they are going to give you the best modification that they can? Do you think that they will expedite your application? What chance do you think that you will have if you try to get the modification on your own?
There are lawyers and experts in loan modifications available to help you. I suggest that you get one to represent you. How do you find one? How do you find out more about the loan modification process? You may want to check out my EBook, the Stop Foreclosure Answer EBook. This will guide you. You can find out more about the EBook by clicking here.
You know – you are truly in a battle with your mortgage company. I hope that you win it and get the best possible modification that you can.
Much Success,
Mark Elkins